If you're unable to log in to your Student Learning Platform account, don't worry. Simply contact the BBA team, and we'll assist you as quickly as possible.

For security purposes, we will provide you with a temporary password, which you can use to access your account. Once you've successfully logged in, you'll be prompted to create a new password of your choice.

While some features of the Edgenuity Student Learning Platform may work on mobile devices, Baneen and Banaat Academy strongly recommends using a laptop, desktop computer, or iPad whenever possible.

Certain assignments, writing activities, and assessments are easier to complete on a larger screen, providing students with the best possible learning experience.

Yes! Students are welcome to work ahead and complete coursework at a faster pace.

However, BBA allows students to complete up to two courses per month. Once a student finishes two courses within a calendar month, they must wait until the following month before beginning additional courses.

This policy helps ensure students have adequate time to understand the material while maintaining steady academic progress.

If you have questions about your course pacing or educational plan, please contact the BBA team.

Students should log in regularly and remain actively engaged with their coursework throughout the week.

To stay on pace and complete a course within one month, students should aim to complete approximately 5%–7% of their course each weekday (Monday through Friday).

Rather than completing large amounts of work in a single day, we encourage students to make consistent daily progress. Developing a regular study routine is one of the most effective ways to stay on track and achieve long-term success.

If you've fallen behind in your coursework, don't panic.

The first step is to contact your assigned mentor as soon as possible. Your mentor will review your progress, discuss your situation, and work with you to create a plan to help you get back on track.

If you're only behind by a few assignments or a small percentage of your course, we encourage you to take advantage of the weekend to catch up, since weekends are not counted as regular coursework days.

Our goal is to support your success, not simply monitor your progress.

Absolutely!

We strongly encourage parents to stay actively involved throughout the school year by reviewing their student's academic progress, discussing educational goals, and communicating with BBA whenever questions arise.

Parents also have the option to provide their email address so we can add them to their student's Edgenuity account. Once added, they can receive daily progress reports to help them stay informed about their child's coursework and academic performance.

We believe students achieve their greatest success when schools and families work together.

The BBA team is always here to help.

Whether you have questions about your courses, graduation requirements, transcripts, academic planning, or your educational goals, we're happy to provide guidance and support throughout your learning journey.

Your primary point of contact will be your assigned school counselor, who can answer your questions and provide personalized guidance. If needed, you may also schedule a Zoom or Google Meet appointment with your counselor to discuss your academic progress, graduation planning, or any other concerns.

Yes! As long as you have a reliable internet connection and an approved device, you can continue accessing your coursework from almost anywhere. If you'll be traveling for an extended period, we recommend informing your assigned mentor so they can help you stay on track.

Don't stay stuck. If you're having difficulty understanding a lesson or assignment, reach out to your assigned mentor or school counselor. We're here to answer your questions, provide guidance, and help you continue making progress with confidence.

Students must earn an overall grade of at least 70% to successfully complete a course.

Students cannot move on to their next course until they have achieved a minimum overall grade of 70%.

If you're struggling or notice your grade beginning to decline, please contact your assigned mentor or school counselor as early as possible. In many cases, we may be able to reset eligible assignments or assessments, allowing you the opportunity to improve your grade and successfully complete the course.

The BBA team strives to respond to all student and family inquiries as quickly as possible during normal business hours.

Please allow 24–48 business hours for a response.

If you contact us outside of normal business hours, we'll respond as soon as we're back in the office.

Some lessons or assessments may become locked due to your course settings or because a previous activity must be completed first.

If you believe a lesson should be available but isn't, please contact BBA and we'll be happy to assist you.

Yes! Students may pause a lesson at any time and continue from where they left off the next time they log in. Your progress is automatically saved as you complete your coursework.

Please note: While exams and quizzes can also be paused, there is one important exception. Once you view a question on an exam or quiz, that question becomes locked, even if you do not answer it. When you return later, you will not be able to go back and answer or change any questions that were previously viewed.

For this reason, we recommend beginning an exam or quiz only when you have enough uninterrupted time to complete it.

Yes! Instructional videos are a required part of the learning experience within the Edgenuity platform. Students cannot skip or fast-forward through instructional videos, as they are designed to provide the essential instruction needed before completing assignments, quizzes, and assessments.